Q: Who is SunSage?
A: We are a team of renewable energy professionals committed to being the partner of choice for residences and businesses migrating to affordable and sustainable renewable energy solutions.
Q: What solutions do you offer?
A: Our solutions are in three broad categories- SunSage BackUp, SunSage Solar and SunSage Accessories. Browse through our solutions page for more details.
Q: Do you offer customized solutions for clients with peculiar needs?
A: Yes. Please contact us via whatsapp chat (+2348032539843) or email (hello@sunsagelimited.com), let’s discuss your needs.
Q: How many hours of power supply can my SunSage power system deliver on a typical day?
A: 24/7. We guide our clients in selecting the solution most suitable for their power needs with an eye on future growth.
Q: What payment options are available?
A: Our solutions are priced to be affordable, flexible and convenient. Clients can either make a one-time purchase or opt for a payment plan ranging from 3-12 months. To opt-in for a payment plan. Kindly checkout with the invoice option and send an email to hello@sunsagelimited.com to request a payment plan.
Q: How long between my (first) payment and installation?
A: On confirmation of full payment, installation will happen with 7 days for Lagos orders only. Out of Lagos orders will be completed within 14 days.
Q: Can I fast-track the completion of my payment plan?
A: Absolutely! Pay the desired amount and your payment status and balance is immediately updated upon confirmation. All transactions are documented via e-invoices sent to your email.
Q: Do your products have warranty?
A: All our products but solar panels come with 24 months warranty. Solar panels come with 12 years performance warranty.
Q: What happens when my warranty expires?
A: Our team of experts are available to provide maintenance services as you may require. Maintenance fees apply and are determined by your requested scope of work.
Q: Do you offer maintenance services?
A: Yes, we offer solar care and battery care, please go here to begin.
Q: Can I upgrade or expand my SunSage power system later?
A: Yes. All our solutions can be easily upgraded and expanded to meet your growing power needs. Please use the feedback form. Let’s discuss your needs
Q: Can I relocate my SunSage power system?
A: Absolutely. Please use the feedback form to provide the relocation details. The relocation fee will depend on the distance of relocation (fee covers dismantling, transportation and reassembly at the destination)