SunSage Limited – Refund, Return & Warranty Policy
At SunSage Limited, we are committed to delivering high-quality solar products and ensuring your complete satisfaction. If for any reason you are not fully satisfied with your purchase, we provide a smooth and reliable process for returns, refunds, and warranty support.
Please keep all items in their original condition and packaging, and retain your invoice or proof of purchase.
1. Return Policy Guidelines
You can initiate a return within 7 days if you receive a wrong, damaged, defective, or incomplete item.
- Products must be returned with all accessories, manuals, cables, mounting hardware, and packaging intact.
- All serial numbers, labels, and barcodes must remain attached and unaltered.
- For smart devices, remove all passwords or user locks before returning.
- Change-of-mind returns only allowed for unused items in perfect condition.
- Used or installed products cannot be returned.
- Items showing tampering, incorrect installation, or misuse are not eligible.
2. Refund Eligibility Requirements
Refunds are processed only after our technical team inspects the returned item and confirms:
- The item is in original condition
- All accessories and packaging are returned
- No physical or installation damage
- The issue meets SunSage return guidelines
Approved refunds are issued through the original payment method or as store credit.
3. Warranty Requirements
Warranty applies only to manufacturer defects on eligible products.
Product Eligibility
- Product must be within valid warranty period.
- Fault must be due to manufacturer defect.
Condition Requirements
- Serial numbers and warranty labels must be intact.
- No water damage, burning, overloading, tampering, or physical damage.
- No unauthorized repairs.
Installation Requirements
- Installation must be performed by a qualified solar technician.
- Damage from poor installation is not covered.
Documentation Requirements
- Proof of purchase is required.
- Description or evidence of the issue may be requested.
4. What Is Not Covered Under Warranty
- Damage from improper installation or incompatible system setup
- Power surges, lightning, or unstable electrical supply
- Normal wear and tear
- Consumables such as fuses or wires
- Use beyond recommended specifications
- Liquid damage, rust, or corrosion
5. SunSage’s Commitment
SunSage Limited is dedicated to fair, transparent, and customer-focused handling of all returns and warranty claims.